How long does shipping take?

Orders are shipped twice per week, on Mondays and Thursdays. As a small business, we do not offer daily shipping or express shipping services.

Once shipped, delivery typically takes 3–5 business days within Canada, depending on your location and the carrier.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or peak periods.

Where is Maison Gel located?

Maison Gel is a Canadian-based distributor.

Do you ship internationally?

No. Maison Gel currently ships within Canada only.

Do I need a nail license to purchase your products?

No. A nail license or proof of certification is not required to purchase our products.

Our products are professional-grade and intended for proper use by educated nail technicians. Like all professional gel products, they should be used according to the manufacturer's instructions, kept off the skin, and properly cured.

Can I change or cancel my order?

Please carefully review your order before completing checkout.

Once an order has been placed, we cannot guarantee that changes or cancellations can be accommodated.

If we agree to cancel or modify an order after it has been placed, a 10% restocking/administrative fee applies, regardless of whether the order has already been processed, packed, or shipped.

Once an order has been shipped, it cannot be cancelled.

What is your return policy?

All sales are final. No returns or exchanges are accepted for any reason.

Due to the hygienic nature of professional nail products, returned products cannot be resold.

Refusing a package at delivery or having a package returned to sender does not constitute an approved return.

What happens if I enter the wrong shipping address?

Please make sure your shipping address is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@maisongel.ca. We can attempt to request an address correction with the carrier, but we cannot guarantee that the change will be possible.

If the package is delivered to the address provided at checkout, no refund or replacement will be issued if the incorrect address was entered by the customer.

What if my package is lost or marked as delivered?

Once a package has been handed over to the carrier, Maison Gel is not responsible for carrier delays.

We are also not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier.

What if an item is missing from my order?

For accuracy and documentation purposes, all orders are photographed before being shipped.

If you report a missing item, we will review our order documentation. If our records and photographs confirm that the item was included in your package, no further action will be taken.

What if my order arrives damaged or I receive the wrong item?

Please contact us within 2 days of delivery at hello@maisongel.ca with your order number and clear photos of the issue.

Requests received after the 2-day period will not be eligible for review.

If the issue is approved, we may offer a replacement or store credit.

Are your products professional quality?

Yes. Our products are professional-grade and selected for their quality, consistency, and performance.

They are intended for proper professional use and should always be used according to the manufacturer's instructions.

Will gel colours look exactly like the photos?

We do our best to display colours as accurately as possible, but slight variations may occur depending on screen settings, lighting, and individual displays.

How do I know my order went through?

You will receive an order confirmation email after placing your order.

Once your order has shipped, you will receive a separate tracking email with your shipment information.

How can I contact Maison Gel?

For any questions regarding orders, shipping, products, refunds, or anything else, please contact us at:

hello@maisongel.ca