Shipping

We currently ship within Canada only.

Orders are shipped twice per week, on Mondays and Thursdays. As a small business, we do not offer daily shipping or express shipping services.

Orders are only shipped once payment has been received in full. No exceptions.

Orders are shipped via Canada Post or equivalent carriers, depending on location and package size.

Estimated delivery time after shipment is 3–5 business days, depending on your province or territory.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or peak periods. Once a parcel has been handed over to the carrier, we are not responsible for delays or delivery issues caused by the carrier.

Shipping rates are calculated at checkout in real time.

All orders include tracking information, which will be sent by email once your order has shipped.

Shipping Address & Lost Packages

Please ensure that your shipping address is correct and complete before placing your order. Maison Gel is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We can attempt to request an address correction with the carrier, but we cannot guarantee that the carrier will be able to make the change.

If an order is delivered to the address provided at checkout, no refund or replacement will be issued if the address was entered incorrectly by the customer.

Maison Gel is also not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier. Customers are responsible for monitoring their tracking information and ensuring that packages can be safely received.

Order Documentation

For accuracy and documentation purposes, all orders are photographed prior to being shipped. These photos are kept as a record of the items included in each package.

If an item is reported as missing from an order, we will review our order documentation. If our records and photographs confirm that the item was included in the package, no further action will be taken.

All Sales Are Final

All sales are final. We do not accept returns or exchanges for any reason.

Our products are professional nail products and are not intended to be purchased, tested, or returned after use. Due to the hygienic nature of these products, we cannot accept returned products.

Order Changes & Cancellations

Please carefully review your order before completing checkout.

Once an order has been placed, we cannot guarantee that changes or cancellations can be accommodated.

If we agree to cancel an order or make a change after it has been placed — for example, if you checked out too quickly, would like to remove an item, or no longer want the order — a 10% restocking/administrative fee will apply, regardless of whether the order has already been processed, packed, or shipped.

If the order has already been shipped, it cannot be cancelled.

Refused or Returned Packages

If you choose to refuse a package with the carrier or the package is returned to us for any reason, this does not constitute an approved return or cancellation.

Maison Gel does not accept returns, including packages that are refused at delivery or returned to sender.

If we agree to issue a refund in an exceptional circumstance, the customer is responsible for all return shipping and handling costs, and the 10% restocking/administrative fee will also be deducted from any eligible refund.

Packages returned to us opened or showing any signs of being opened will not be refunded under any circumstances. Due to the hygienic nature of professional nail products, opened products cannot be resold and will be disposed of.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, you must contact us within 2 days of delivery at hello@maisongel.ca, including your order number and clear photos of the issue.

Requests received after this 2-day period will not be eligible for review.

We will review your request and, if approved, offer a replacement or store credit.

Refunds are only issued in cases where:

• An incorrect item was shipped due to an error on our end
• An item was damaged in transit
• An order cannot be fulfilled

Approved refunds are returned to the original payment method within 5–10 business days.

Contact

For all shipping, order, product, refund, or general inquiries, please contact us at: hello@maisongel.ca